# Password not received after deployment
## AWS Cognito
1. Go to AWS Cognito and click into the `CloudStorageSecPool`.
2. If you go into the `admin` user, you will see that a password reset is not available. Therefore you will need to create a new user. Once you create a new user, mark the email as verified and set your password from here.
3. Once the user is created, you will need to add it to two Groups, `Admins` and `Primary`.
{% hint style="warning" %}
**Sometimes you may run into an issue where the Groups are not created**
In that case you will have to go to DynamoDB and set both VisibleGroups and Groups table, as the screenshots below show:
{% endhint %}
Add user to group in Cognito
3. You are now ready to log into our console and start using our solution (please note: a password change will be needed upon first login for this new user)
If you are still experiencing issues, please [Contact Us](/contact-us.md).
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.cloudstoragesec.com/trouble-shooting/password-not-received.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.