# Password not received after deployment

## AWS Cognito

1. Go to AWS Cognito and click into the `CloudStorageSecPool`.<br>

   <figure><img src="https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FzjXl6crTrwbazpJ1wzFM%2Fimage.png?alt=media&#x26;token=eb69b41a-9ccf-4665-8b44-59b910cfb2a7" alt=""><figcaption></figcaption></figure>
2. If you go into the `admin` user, you will see that a password reset is not available. Therefore you will need to create a new user. Once you create a new user, mark the email as verified and set your password from here.

<figure><img src="https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FhjX85kQbpxFhxSGMSsx9%2Fimage.png?alt=media&#x26;token=88937c01-5a40-45db-8c53-ed842710ef51" alt=""><figcaption></figcaption></figure>

3. &#x20;Once the user is created, you will need to add it to two Groups, `Admins` and `Primary`.

{% hint style="warning" %}
**Sometimes you may run into an issue where the Groups are not created**

In that case you will have to go to DynamoDB and set both VisibleGroups and Groups table, as the screenshots below  show:

![](https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FVvcEYDEUWhCvl4PWL3kH%2Fimage.png?alt=media\&token=fd8644f3-2218-4a50-81fa-6e5a68939ecd)![](https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FHEsHSi94Z4GNm7L1o5EK%2Fimage.png?alt=media\&token=f21cf520-ba69-40ad-bbf5-cbac074d1cab)
{% endhint %}

<figure><img src="https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FE6pOK6iogtdttP7Ay8kG%2Fimage.png?alt=media&#x26;token=fa80cdae-0e55-4380-85a8-8b20247e0d0d" alt=""><figcaption><p>Add user to group in Cognito</p></figcaption></figure>

3. You are now ready to log into our console and start using our solution (please note: a password change will be needed upon first login for this new user)<br>

   <figure><img src="https://905555942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlGcQw8I2CHyi1loKBlfi%2Fuploads%2FTHYsi2LmQSJhXmazVslk%2Fimage.png?alt=media&#x26;token=43a314fb-83db-40ec-8eed-440b875ccf56" alt=""><figcaption></figcaption></figure>

If you are still experiencing issues, please [Contact Us](https://help.cloudstoragesec.com/contact-us).