> For the complete documentation index, see [llms.txt](https://help.cloudstoragesec.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.cloudstoragesec.com/trouble-shooting/password-not-received.md).
# Password not received after deployment
## AWS Cognito
1. Go to AWS Cognito and click into the `CloudStorageSecPool`.
2. If you go into the `admin` user, you will see that a password reset is not available. Therefore you will need to create a new user. Once you create a new user, mark the email as verified and set your password from here.
3. Once the user is created, you will need to add it to two Groups, `Admins` and `Primary`.
{% hint style="warning" %}
**Sometimes you may run into an issue where the Groups are not created**
In that case you will have to go to DynamoDB and set both VisibleGroups and Groups table, as the screenshots below show:
{% endhint %}
Add user to group in Cognito
3. You are now ready to log into our console and start using our solution (please note: a password change will be needed upon first login for this new user)
If you are still experiencing issues, please [Contact Us](/contact-us.md).
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