Cloud Storage Security Help Docs
Release Notes
  • Introduction
  • Getting Started
    • How to Subscribe
      • Pay-As-You-Go (PAYG)
      • Bring Your Own License/GovCloud (BYOL)
      • AWS Transfer Family
    • How to Deploy
      • Steps to Deploy
      • Advanced Deployment Considerations
      • AWS Transfer Family
    • How to Configure
  • Console Overview
    • Dashboard
    • Malware Scanning
      • AWS
        • Buckets
        • Amazon EBS Volumes
        • Amazon EFS Volumes
        • Amazon FSx Volumes
        • WorkDocs Connections
      • Azure
        • Blob Containers
      • GCP
        • GCP Buckets
    • See What's Infected
      • Findings
      • Malware History
      • Results
    • Schedules
    • Monitoring
      • Error Logs
      • Bucket Settings
      • Deployment
      • Jobs
      • Notifications
      • Storage Assessment
      • Usage
    • Configuration
      • Classification Rule Sets
      • Classification Custom Rules
      • Scan Settings
      • Console Settings
      • AWS Integrations
      • Job Networking
      • API Agent Settings
      • Proactive Notifications
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    • Access Management
      • Manage Users
      • Manage Accounts
        • Linking an AWS Account
        • Linking an Azure Account
        • Linking a GCP Account
      • Manage Groups
    • Support
      • Getting Started
      • Stay Connected
      • Contact Us
      • Documentation
  • Product Updates
  • How It Works
    • Scanning Overview
      • Event Driven Scanning for New Files
      • Retro Scanning for Pre-Existing Files
      • API Driven Scanning
    • Architecture Overview
    • Deployment Details
    • Sizing Discussion
    • Integrations
      • AWS Security Hub
      • AWS CloudTrail Lake
      • AWS Transfer Family
      • Amazon GuardDuty
      • Amazon Bedrock
    • Demo Videos
    • Scanning APIs
    • SSO Integrations
      • Entra ID SSO Integration
      • Okta SSO Integration
  • Frequently Asked Questions
    • Getting Started
    • Product Functionality
    • Architecture Related
    • Supported File Types
  • Troubleshooting
    • SSL Certificate Expiry
    • CloudFormation Stack failures
    • Cross-Region Scanning on with private network
    • API Scanning: Could not connect to SSL/TLS (v7)
    • Password not received after deployment
    • Conflicted buckets
    • Modifying scaling info post-deployment
    • Objects show unscannable with access denied
    • Remote account objects not scanning
    • My scanning agents keep starting up and immediately shutting down
    • I cannot access the management console
    • Linked Account Out of Date
    • Rebooting the Management Console
    • Error when upgrading to the latest major version
    • I Cannot Create/Delete an API Agent
  • Release Notes
    • Latest (v9)
    • v8
    • v7
    • v6 and older
  • Contact Us & Support
  • Data Processing Agreement
  • Privacy Policy
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On this page
  • How can I reach out to your team for support?
  • What information should I share?
  • When will I get a response?
  • Where can I direct sales related questions?
  • What if I'm interested in becoming a Cloud Storage Security Partner?

Contact Us & Support

Our friendly support team is here to help. Learn what information to share and when can you an expect a response.

Previousv6 and older

Last updated 1 month ago

How can I reach out to your team for support?

Email

The best way to get ahold of our team is by writing .

Weekly Office Hours

Join us during our weekly office hours every Wednesday at 12pm ET -

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  1. If your inquiry relates to a specific product (AV or DC), please make sure to mention this.

  2. Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

  3. If you are running into an error message, please pass along the error message in full.

  4. Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

Our team is online Monday-Friday and we aim to respond to every message within 1 business day.

Where can I direct sales related questions?

What if I'm interested in becoming a Cloud Storage Security Partner?

If you would like to discuss pricing, pre-purchase GB scanning data in bulk or have a Total Cost of Ownership conversation please reach out to our team here:

If you are a software vendor or service provider and would like to integrate or offer our solutions as part of your service, please reach out to our team here:

support@cloudstoragesec.com
Join the Office Hours Meeting
cloudstoragesecurity.com/contact
cloudstoragesecurity.com/contact