Contact Us & Support

Our friendly support team is here to help. Learn what information to share and when can you an expect a response.

How can I reach out to your team for support?

The best way to get ahold of our team is by writing

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  1. If your inquiry relates to a specific product (AV or DC), please make sure to mention this.

  2. Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

  3. If you are running into an error message, please pass along the error message in full.

  4. Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

Our team is online Monday-Friday and we aim to respond to every message within 1 business day.

If you would like to discuss pricing, pre-purchase GB scanning data in bulk or have a TCO conversation please email us at


If you are a software vendor or service provider and would like to integrate or offer our solutions as part of your service, please reach out to

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