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Contact Us & Support
Our friendly support team is here to help. Learn what information to share and when can you an expect a response.
There are three main ways to get in touch with us:
- 1.You can contact us using the form below.
- 3.You can join our weekly office hours every Tuesday and Thursday! If you have a question, issue, or suggestion about Antivirus for Amazon S3 we’ll be available on Google Meet over the course of an hour to provide assistance.
To help us help you as efficiently as possible, please be sure to send us all relevant details:
- 1.If your inquiry relates to a specific product (AV or DC), please make sure to mention this.
- 2.Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.
- 3.If you are running into an error message, please pass along the error message in full.
- 4.Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!
Our team is online Monday-Friday and we aim to respond to every message within 1 business day.